The items below are designed to answer any questions you have about your bill, your rates, how to make a payment, and the reports found on this site. If you have any further questions, feel free to call our Customer Care Centre at 1-866-449-4423.
Reading my bill
See our interactive bill example to find out more about your bill.
Understanding rates and charges
Get information on the charges and fees that can appear on your bill and what they mean.
Find out how to pay your bill and how soon it will be processed.
For customers who want to understand more about the consumption (usage) information, where it comes from, and how to make the best use of the information.
Energy saving tips
Tips on how to conserve energy and lower your bill.
Ontario Fair Hydro Plan
Frequently asked questions about the Ontario Fair Hydro Plan, introduced in 2017.