Help

The items below are designed to answer any questions you have about your bill, your rates, how to make a payment, and the reports found on this site. If you have any further questions, feel free to call our Customer Care Centre at 1-866-449-4423.

  • Reading my bill
    See our interactive bill example to find out more about your bill.
  • Understanding rates and charges
    Get information on the charges and fees that can appear on your bill and what they mean.
  • Making payments
    Find out how to pay your bill and how soon it will be processed.
  • Consumption charts/reports
    For customers who want to understand more about the consumption (usage) information, where it comes from, and how to make the best use of the information.
  • Energy saving tips
    Tips on how to conserve energy and lower your bill.