Contact Us

If your question wasn't answered in our help section, please feel free to contact us directly.

  1. Online Online

    We recommend contacting us using our online form, which will automatically direct your inquiry to the appropriate department and include your account information for reference (if you are logged in).

  2. Email E-mail

    Please include your account information. We typically respond to e-mail inquiries within one business day.

  3. Phone Phone

    Electricity, Water & Thermal Sub-metering

    • 1-866-449-4423
    • International: 1-416-649-1968
    • Regular Hours of Operation
    • Monday to Friday, 8:00 AM – 6:00 PM ET
    • Emergency Response Hotline
    • 1-866-449-4423
    • Open 24/7

    Water Heaters, Furnaces, Air Conditioning

    • 1-866-421-9025

    • Regular Hours of Operation
    • Monday to Friday, 8:00 AM to 5:00 PM ET

    • Emergency Response Hotline
    • 1-866-421-9025
    • Open 24/7
  4. Mail Mail

    Please address all mail to one of the following addresses:

    • Enercare Connections -
      Customer Care Centre
      Enercare Connections Inc.
      Customer Care Centre
      P.O. Box 4638 Station A
      Toronto ON M5W 5C7
      Fax: 1-416-649-1969
    • Enercare Connections Inc. -
      Payment Centre
      Enercare Connections Inc. T46115
      Payment Center
      P.O. Box 9175 Station A
      Toronto ON, M5W 4K9
    • Enercare Solutions
      Enercare Solutions
      P.O. Box 4645, Station A
      Toronto, ON M5W 7A3
      Fax: 1-416-649-1978
    If paying by mail: Please note that we are not responsible for payments received late due to postal delays. To avoid the possibility of a late payment charge, we recommend using one of the alternative payment options or allowing at least 5 business days for delivery.