Conditions of Service

View or download a copy of our current Conditions of Service here.

Updated Conditions of Service

Effective March 1, 2020, we are updating our Conditions of Service, which describe how we do business with our customers. These changes are being made to better reflect our operating practices as well as changes to the Unit Sub-Metering Code made by the Ontario Energy Board as part of their efforts to enhance consumer protection.

You can read the updated Conditions of Service, effective March 1, 2020, here and a summary of the revisions here.

Questions or Comments?

Email us at or send a letter to:

Enercare Connections Inc.
Customer Care Centre
P.O. Box 4638 Station A
Toronto ON M5W 5C7
Fax: 1-416-649-1969